1.             THESE TERMS

1.1          These are the terms and conditions on which we supply our products to you. Please read them carefully before you submit your order to us, as they contain important information on  (a) who we are (b) how we will supply products to you (c) how you and we may change or end the contract between us and (d) what to do if there is a problem, as well as other important general information.

1.2          If you have any questions about any aspect of these terms and conditions, please contact us.

1.3          If you buy our products through our website, then you are agreeing to be legally bound by these terms and conditions.

2.             ABOUT US

2.1          We or us, in these terms and conditions, means Robert Bridges, the sole proprietor of, and trading as, Bob Bridges Designs.

2.2          You can contact us by writing to us at contact@bobbridgesdesigns.co.uk. If we need to contact you, we will do so by telephone or by writing to you at the email address you provide to us when you place your order. (NB: when we use the words "writing" or "written" in these terms and conditions, this includes emails).

3.             YOUR ORDER

3.1          You can place an order through our website – www.bobbridgesdesigns.co.uk. Please check your order carefully before submitting it.

3.2          When you place your order, at the end of the online checkout process (i.e. when you click on the  ‘pay now’ button), you will be charged through your chosen payment method and will shortly receive an Order Confirmation (see below). As our products are made to order you may on occasion receive an order acknowledgement email if we are in the process of sourcing materials for your order, this email will not state that your order is confirmed. This acknowledgement does not mean that your order has been accepted by us.

3.3          If we are unable to accept your order, for any reason, we will inform you of this in writing and you will be refunded in full. The circumstances in which we may be unable to accept your order could include:

(a)        the relevant product(s) being out of stock;

(b)        there are unexpected demands or restrictions on our resources which we could not reasonably plan for;

(c)        we are unable to accept or verify your payment;

(d)        we have identified an error in the price and/or description of the product; or

(e)        we are unable to meet a delivery deadline.

3.4          Our acceptance of your order will take place when we email you to confirm that your order has been accepted, this email will clearly state “order confirmation” (the “Order Confirmation”). At that point (a) a binding legal contract will come into existence between you and us and (b) we will dispatch the relevant product(s) to you.

3.5          Should you need to contact us about your order, please state the order number (as set out in your Order Confirmation) in all correspondence with us.

3.6          Should you wish to place an order for a bespoke product please contact us through our website, once we have received your request we will contact you to discuss this further and provide you with the relevant costs and notify you of any deposit required (the “Bespoke Product”). Once we have received confirmation from you that you are happy with the costs (and where relevant received the deposit), we will email you to confirm that your order has been accepted (the “Bespoke Order Confirmation”). At that point (a) a binding legal contract will come into existence between you and us, (b) we will manufacture the Bespoke Product, and (c) once completed, we will dispatch the relevant Bespoke Product(s) to you.

4.             OUR PRODUCTS

4.1          The Consumer Rights Act 2015 gives you certain legal rights, also known as ‘statutory rights’. For example, the products we supply to you must (a) be of satisfactory quality (b) be fit for purpose and (c) match the description on our website. We will supply product(s) to you that comply with your statutory rights.

4.2          Bespoke Products are unique pieces which are designed and manufactured specifically for you.

4.3          The images of the products on our website are for used for illustrative purposes only. Although we make every effort to display the appearance of our products accurately, we cannot guarantee that the images on our website, or the device on which you view our website, accurately reflect the appearance of our products.

4.4          All of our products are handmade and as such may vary slightly in appearance from the images on our website for example: (a) there will be natural variation from the images in the colouration of the wood used in the final product; and (b) there will be natural variation from the images in the grain of the wood used in the final product.

4.5          Whilst we try to ensure that all weights, sizes and measurements of our products are as accurate as possible, there may be a small tolerance of (i) up to 0.5cm in the dimensions of all items we produce, including (without limitation) the final Bespoke Products, and (ii) 5g in the weight of our Spices.

4.6          The packaging of our products may also vary from that shown in the images on our website.

4.7          In relation to our Wine Rack www.bobbridgesdesigns.co.uk/the-wine-rack:

(a)            We treat our wood with 3 coats of 100% natural Tung Oil. Although this provides an incredibly strong, durable finish, watertight finish, we do not recommend placing glasses, mugs or hot plates directly on the surfaces. This finish is toxin free and food safe.

(b)            Do not sit or place excessive weight on top of the wine rack.

(c)            It is possible for the wine rack to be hung on a wall. However, we suggest a qualified or experienced DIY person does the installation of any fixings. We cannot be held responsible for any damage caused to/or by the wine rack should it fall. Please consider the weight of the wine rack, plus the additional weight during usage, for example, any wine bottles added.

(d)            We cannot be held responsible for any damage to items that are stored in the wine rack.

(e)            There are pointed edges on the wine rack. Please be aware of these, especially around small children. We cannot be held responsible for any injuries caused by impact with the wine rack.

4.8          In relation to our Spice Rack www.bobbridgesdesigns.co.uk/the-spice-rack, including any Spices ordered www.bobbridgesdesigns.co.uk/the-spice-list:

(a)            The spice rack can be hung on the wall in 2 different ways. Please follow careful the instructions provided when installing. If installed properly, the spice rack should fit safely and securely on the wall.

(b)            Please take care when removing spices from the spice rack when it is wall mounted. If done vigorously, the spice rack may become dislodged from its fixings and cause potential damage.

(c)            We cannot be held responsible for any damage or injuries caused by miss-use. 

(d)            Spices will be purchased by us from a third party, packaged into our Bob Bridges Designs Spice Jars and sealed.

(e)            After delivery, it is your responsibility to follow the heating, storage and ‘use by’ information on the products and packaging.

(f)              We will not accept any responsibility for any loss, damage or illness caused by failure to properly follow our storage and/or usage instructions (except where we’ve been legally negligent in some way). This clause is not intended to limit our liability in any way that is not permitted by law.

(g)            Allergen information will be stated, where required, in the product description. It is your responsibility to ensure you have checked the allergen information in relation to the Spices, if you have any questions please contact us.

(h)            There is a risk of cross-contamination in our workshop, please therefore contact us if you have any allergies before ordering any of the Spices and we will discuss our ability to minimise this risk.

(i)              No information provided, in relation to the Spices, is intended as medical or nutritional information or advice. Please consult your healthcare professional(s) regarding all matters related to your diet and health, including without limitation herbal and nutritional products. You agree not to rely on any information on our website to make health-related decisions.

4.9          In relation to our Vase www.bobbridgesdesigns.co.uk/the-vase:

(a)            The glass vase that comes with certain sizes of vase is made from recycled wine/water bottles. Due to this, there are sometimes slight imperfections. Please be careful when using this and although great care and attention has been used, some sharp edge may remain.

(b)            Every effort has been made to make the wooden vase watertight. However, we advise that you use the glass vase provided, if water or soil is required for any plants/flowers.

5.             CANCELLATION

5.1          You have the right to cancel your order, within 14 days of placing the order. The cancellation period will expire 14 days from the date on which you receive the product from us (confirmation of receipt of the products will be evidenced by the relevant delivery tracking details). To cancel your order, you must inform us in writing (by emailing returns@bobbridgesdesigns.co.uk) before the expiry of that 14 day period (the “Cooling-Off Period”), please confirm any reason you have for cancelling your order.

5.2          However, please note that, under the Consumer Contract Regulations 2013, you do not have the right to cancel (without charge) an order if:

(a)        the product is a Bespoke Product, or otherwise made to your specification or is clearly personalised;

(b)        the product is liable to deteriorate or expire rapidly;

(c)        the sealed product(s), including those sealed for health protection or hygiene purposes, have been unsealed; or

(d)        the product(s) has been damaged or used by you.

5.3          If you validly cancel your order within the Cooling-Off Period, the contract between us will end immediately and we will provide a full refund, including the costs of delivery (except for any supplementary costs e.g. if you have chosen any form of delivery other than the least expensive type of standard delivery offered by us).

5.4          We will make any refunds due to you as soon as possible. If no product has been dispatched to you, we will make the refund within 14 days of receiving the written cancelation of your order. If you have already received the relevant product, we will make the refund within 14 days of receiving the product back from you.

5.5          All refunds will be made using the same method of payment that you used when you placed the order.

5.6          If you have received the product from us, and you then validly cancel your order:

(a)        (In the unlikely event the product is faulty or damaged when delivered) you must send photos of the faulty/damaged product and packaging immediately and send these to us (at the email provided above) when cancelling your order. Evidence of damaged product(s) must be received no later than one day after you receive the product from us;

(b)        you must send the product back to us, without undue delay, and in any event not later than 14 days from the day on which you cancel your order (NB: this deadline will be met if you send the product back before the period of 14 days has expired, and you also provide proof of return e.g. a delivery receipt);

(c)        you will have to bear the direct cost of returning the product to us;

(d)        you will return the product(s) through a tracked delivery service (i.e. Royal Mail Tracked) and will supply the tracking details without delay, where requested by us.

(e)        if we are able to accept the cancellation, we may make a deduction, from the refund to you, for any loss in value of the product supplied – for example, if the loss in value has arisen as a result of unnecessary handling or damage of the product by you, or in the returns process.

5.7          Whilst we cannot accept cancellation or returns of the Bespoke Products (due to the personalised nature of such products), in the unlikely event your Bespoke Products are delivered damaged or faulty, we can arrange for the repair of the Bespoke Products however, there may be a charge for this service but we will notify you of any charges prior to repair.

5.8          Any products damaged during use, or by you generally, will not be refunded however we may be able to arrange for the repair of your products.

5.9          If you are unhappy with the Bespoke Products, our products or service generally or any other matter, please contact us as soon as possible. We will try to resolve any other issues or disputes that arise as quickly and efficiently as possible.

6.             REPAIR

6.1          In order for us to arrange repair of any product, as per clause 5.7 or 5.8 above:

(a)         you must send photos of the damaged product and packaging immediately and send these to us (by emailing returns@bobbridgesdesigns.co.uk);

(b)         you must return the products (including Bespoke Products) to us within 14 days from the date on which you receive the product from us; and

(c)         you will have to bear the direct cost of returning the product to us (unless agreed otherwise at our sole discretion, i.e. in relation to any products/Bespoke Products damaged during delivery to you).

6.2          All products returned as damaged or faulty will be inspected, and any item displaying damage deemed to be a result of (i) fair wear and tear (ii) incorrect use (iii) third-party repairs and (iv) careless handling; will not be accepted as damaged or faulty and we may not be able to arrange repair. 

6.3          In the event we are able to arrange a repair in these circumstances, there may be a charge for this service. We will notify you of any charges prior to repair and obtain your agreement to such costs prior to completing such repair.

6.4          In the event you do not agree to such repair costs, we will not be able to refund any delivery costs already paid in the course of return/repair.

6.5          No guarantees or warranties for repairs will be given.

7.             DELIVERY

7.1          The cost of delivering a product will be as displayed on our website from time to time. We use Royal Mail to deliver our products. For more information on delivery, please see www.bobbridgesdesigns.co.uk/delivery on our website.

7.2          The estimated date and timeframe for delivery will be specified in your Order Confirmation. That timeframe will start from the date of the Order Confirmation.

7.3          If the supply of the relevant product is delayed by an event that is outside of our control, then we will contact you, as soon as possible, to let you know and we will also take steps to try to minimise the delay.

7.4          If we contact you in accordance with paragraph 7.3 above, we will not be liable for the delay caused by the event in question. However, if there is a risk of a substantial delay in delivery, then you can cancel your order and receive a refund for any product(s) you have paid for but not received.

7.5          Delivery of a product takes place when we deliver it to the address that you specify for delivery in your order.

7.6          You are responsible for a product once delivery has taken place. In other words, the risk in the product passes to you when you take possession of the product.

7.7          Due to their size, our products cannot be posted through a letterbox. If no one is available at your specified delivery address to take delivery of a product, the usual Royal Mail procedures will be follow i.e. a note will be left for you informing you of how to re-arrange delivery or that you should collect the products from a specified delivery depot. If you do not then re-arrange delivery, or collect the relevant product from the specified delivery depot, we will contact you for further instructions and we may charge you for (a) storage costs and (b) any further delivery costs.

7.8          If, despite our reasonable efforts, we are unable to contact you, or to re-arrange delivery or collection of the product, we will return the product to us and refund you in full, excluding the cost of delivery.

8.             PRICE AND PAYMENT

8.1          The price of a product (which includes VAT at the applicable rate) is the price stated in your Order Confirmation, and excludes the cost of delivery.

8.2          We accept payment of all major credit/debit cards through our Stripe payment system. You must pay for a product in full before we will dispatch it to you.

8.3          It is always possible that, despite our best efforts, some products we sell may be incorrectly priced on our website. However, the correct price of the product will be clearly stated in your Order Confirmation.

8.4          Nothing in this paragraph 8 affects your statutory right to cancel your order during the Cooling-Off Period.

9.             PRODUCT ISSUES

9.1          If you have any questions or complaints about one of our products product, please write to us at contact@bobbridgesdesigns.co.uk and we will get back to you as soon as possible.

9.2          Nothing in these terms and conditions affects your legal rights under the Consumer Rights Act 2015, which are also known as your ‘statutory rights’. You may also have other rights in law. The rights and remedies provided in these terms and conditions are cumulative and not exclusive of any other rights and remedies, whether provided by law or otherwise.

9.3          We are under a legal duty to supply products that conform with these terms and conditions. See the box below for a summary of your key legal rights in relation to our products.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For more detailed information, visit the Citizens Advice website at www.adviceguide.org.uk or call +44 (0)3454 04 05 06.

The Consumer Rights Act 2015 provides that products must be supplied as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights are (in summary):

·     Up to 30 days: if your product is faulty, you can get an immediate refund.

·     Up to 6 months: if your product can't be repaired or replaced, you're entitled to a full refund, in most cases.

·     Up to 6 years: if your product does not last a reasonable length of time, you may be entitled to some money back.

10.          LIMITATION OF OUR LIABILITY

            Except for any liability that we cannot exclude in law (such as for death or personal injury), and any liability arising under any applicable law relating to the protection of your personal information, we are not legally responsible for (a) any losses that were not foreseeable to you and us when the contract between us was entered into, or (b) any losses that were not caused by any breach of these terms and conditions by us, or (c) any business losses or other losses that are incurred by non-consumers.

11.          OUR WEBSITE

11.1       This paragraph 11 governs your use of our website at: www.bobbridgesdesigns.co.uk. If you use our website, you are agreeing to the provisions of this paragraph 11. We do not guarantee that our website, or any content on it, will always be available and we will not be liable to you if, for any reason, our website is unavailable at any time or for any period. We may also suspend, withdraw or change any part of our website without notice.

11.2       The images we use on our website are used for illustrative purposes and are automatically protected under UK copyright law. It is your responsibility to ensure that any product or information available on or through our website meets your specific requirements. Your use of information from our website is entirely at your own risk, for which we will not be liable. You may not use our website, or any part of it, for any commercial purpose without obtaining a licence to do so from us.

11.3       You agree to use our website only for lawful purposes and in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use or enjoyment of our website. Specifically, you may not use our website (a) in a way that breaches any laws or regulations, or is fraudulent, or has any unlawful or fraudulent purpose or effect (b) to transmit, or procure the sending of, unsolicited or unauthorised advertising or promotional material or any similar material or (c) to knowingly transmit, send or upload any data or material that contains any virus, spyware, adware or other harmful program or code designed to adversely affect the operation of any computer software or hardware.

11.4       Our website may include links to other websites; these are provided for your convenience and to provide further information that we think you may be interested in. They do not signify that we endorse the relevant website(s) and we have no responsibility for the content of any such linked website(s).

11.5       Our website may include information and materials uploaded by other users of the site. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

12.          INTELLECTUAL PROPERTY

12.1       We retain all intellectual property rights in all patterns, designs, drawings, specifications, documents, samples, artwork, materials, text and information that we provide to you prior to, or during the course of processing, your order. All such rights are hereby expressly reserved by us.

12.2       You are granted no right(s) or licence, under these terms and conditions or otherwise, with respect to any of our intellectual property rights. As such, any unauthorised use by you of our intellectual property rights is strictly prohibited.

12.3       We are also the owner (or licensee) of all intellectual property rights in our website, and all material published on it, including (without limitation) all software, designs, text, images, photographs, illustrations, audio and video clips, artwork, graphic material and other copyrightable or other legally protectable content on our website, and also the "look and feel" of our website. All such rights are hereby expressly reserved by us.

12.4       You acknowledge that any breach (or threatened breach) by you of this paragraph 12 may cause irreparable harm to us and our business, for which damages may not be an adequate remedy. Accordingly, in addition to any other remedies and damages that are available to us, you expressly acknowledge and agree that, in relation to any such breach (or threatened breach), we will be entitled to the remedies of specific performance, injunction and other equitable relief, in each case without proof of any special damages.

13.          PRIVACY AND PERSONAL DATA

            Your privacy and personal information are important to us. Any personal information you provide to us will be dealt with in line with our Privacy Policy. Our Privacy Policy is available on our website at www.bobbridgesdesigns.co.uk/privacy and explains (i) what personal information we collect from you (ii) how and why we collect, store, use and share such information (iii) your rights in relation to your personal information and (iv) how to contact us, and our supervisory authorities, if you have a query or complaint about our use of your personal information.

14.          OTHER IMPORTANT TERMS

14.1       Disputes: we will try to resolve any disputes with you quickly and efficiently. If you are unhappy with one of our products, our service generally or any other matter, please contact us as soon as possible. We will try to resolve any other issues or disputes that arise as quickly and efficiently as possible.

14.2       Variations: we may change these terms and conditions from time to time. We will inform you via our website, or by email, as and when any such changes are made.

14.3       Transfer: we may transfer our rights and obligations under these terms and conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer does not affect your statutory rights. You may not transfer or assign your rights or obligations hereunder to any other person.

14.4       Third party rights: these terms and conditions, and your order, comprise the contract between you and us. No other person will have any rights to enforce any provision of that contract. Neither of us will need to get the agreement of any other person in order to end the contract or to make any changes to it.

14.5       Severance: each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the other paragraphs will remain in full force and effect.

14.6       End of our contract: if the contract between us is ended, it will not affect our right to receive any money which you owe to us in accordance with the contract.

14.7       Waiver: if we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you if you breach the contract between us, that will not mean you no longer have any obligations to us and it will not prevent us taking steps to enforce the contract against you at a later date. For example, if you fail to make a payment to us, and we do not chase you for it but we still supply the relevant product to you, we can still require you to make the payment at a later date.

14.8       Governing law and jurisdiction: these terms and conditions, and any dispute or claim arising in connection with these terms and conditions or their subject matter or formation (including any non-contractual disputes or claims), will be governed by, and construed in accordance with, the laws of England. You and we irrevocably agree that the courts of England will have exclusive jurisdiction to settle any such dispute or claim.